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FAQs

How do I melt my waxes?

You have a couple of choices. You can use a traditional tealight wax warmer or an electric wax warmer. The choice is yours.

How many wax melts should I put in my burner?

Our wax melts have been rigorously tested. We have crammed every last possible drop of fragrance into our natural wax that yields the best results for fragrance release. You will only need one of our wax melts. Each of our wax melts weighs approximately 5 grams.

How do I clean out my wax burner so I can use another scent?

If you are using a tealight burner and wish to change your fragrance, simply remove the tealight and place your wax burner into the freezer for 5 to 10 minutes. This will allow you to remove the wax melt from your burner. Allow your wax burner to return to room temperature. Remove any excess wax with a kitchen towel and a drop of hot water. You are now ready to add your new wax melt.

If you are using an electric warmer, you can soak up the melted wax with a kitchen towel. Clean with a drop of hot water and a fresh kitchen towel before melting your next chosen wax melt.

Why are your melts phthalate free?

At Discover Wax we want you to enjoy our scents without worry. Phthalates are chemicals found in most candle fragrances. They are added to help the fragrance bond with the product in which it is being added.

Research is still ongoing into the dangers of phthalates however they have been highly linked to premature delivery, low birth rate, childhood ADHD, obesity and the list goes on. 

We're taking a stand and saying no to Phthalates in any of our products.

Why do you use natural wax?

We use a special blend of natural wax. This fits with our ethos of keeping our products as natural as possible. Most other brands including some very big names use paraffin wax. Paraffin wax is what is left over during the process of manufacturing petroleum. This wax is then bleached white and used for candles and melts. Paraffin wax will give off black soot which can discolour objects in close proximity. 

Natural wax will not emit black soot or dangerous fumes. 

I can see white smoke coming off your melts. Is that normal?

There can be various reasons why you are seeing white smoke. First of all it is not smoke but in fact, the fragrance oil itself being released from the wax melt. Usually, you don't see any white vapour but in some instances, this can occur simply because our fragrances are phthalate free. Phthalates are used traditionally to bond the fragrance to the wax.

If you wish to minimise the effect of white vapourisation, you can add a second wax melt. Usually, the increased wax helps distribute the heat.

You can also opt to purchase our natural wax tealights which burn at a lower temperature than paraffin based products which will extend the life of your wax melt.